Get In Touch With Us
Email Us
support@pathwaylearningonline.com
Call Us
+1 (480) 621 - 2331
Mailing Address
1801 East Camelback Road #102
Phoenix, AZ 85016
Get In Touch With Us
Email Us
support@pathwaylearningonline.com
Call Us
+1 (480) 621 - 2331
Mailing Address
1801 East Camelback Road #120
Phoenix, AZ 85016
Common Questions Parents Ask
What subjects can my child get help with?
We offer tutoring in a range of subjects––including mathematics, science, phonics, reading comprehension, spelling, essay writing, humanities, civics, communications, executive functioning skills, and money mastery. Whether your child needs to build foundational skills or tackle new challenges, we meet them where they are and help them move forward with clarity and confidence.
Who are your tutors, and how are they qualified?
Each of our tutors brings formal training, subject expertise, and a passion for helping students succeed. We carefully select educators who align with our values: empathy, excellence, creativity, and integrity. You can trust that your child is learning from someone who truly cares.
What if it's not the right fit, can I get a refund?
Absolutely. We offer a 30-day money-back guarantee on all payment plans. If you're not satisfied within the first month, you may request a full refund. We want you to feel confident in your decision to partner with us.
Can I switch tutors if it's not the right fit?
Yes. We want your child to feel supported and comfortable because the right tutor makes all the difference. If it's not the best match, we'll work with you to find someone who better suits your child's learning needs and personality.
What does a typical tutoring session look like?
Each session is goal-oriented and personalized. They begin with a warm-up to activate prior knowledge, followed by direct instruction and guided practice. Then, your child engages in independent practice to apply what they've learned. Sessions close with a quick review and reflection, so your child leaves feeling confident, clear, and ready to keep growing.
How can I pay?
We accept payments from all major debit and credit cards.
How does payment work?
After completing enrollment, your first payment is processed immediately. After that, your monthly payments will automatically be charged to the card on file on the same date each month. So, if your first payment goes through on the 10th, your future payments will also be processed on the 10th of each month.
How do I schedule my child's tutoring?
After payment is received and processed, you can log in to your parent portal to schedule your child's tutoring session, selecting an available date and time and slot on your calendar.
Can sessions be canceled or rescheduled?
If you need to cancel a scheduled tutoring session, please provide at least 24 hours' notice to avoid being charged for the session. Cancellations made less than 24 hours before the scheduled session will result in a cancellation fee equivalent to the cost of the session. Session credits for canceled sessions without a minimum of 24 hours' notice will be issued at the discretion of Pathway Learning Academy. Sessions canceled with 24 hours' notice or more may be credited and rescheduled for a future date within a 30-day period.
What happens if my child misses a session?
If your child misses a session without prior cancellation, it will be considered missed, and that session credit will be considered used. However, we may apply a session credit at our discretion in extenuating circumstances.
Can tutoring credits be transfered between siblings?
Tutoring credits cannot be transferred between students or any other student enrolled in any of our tutoring programs.
What if my child has technical issues during a session?
If your child experiences technical issues during a session, please contact our support team immediately via chat on our website or at support@pathwaylearningonline.com. We will work to resolve the issue or reschedule the session if necessary.
What equipment does my child need for online tutoring?
Your child will need a computer or tablet with a reliable internet connection, a webcam, and a microphone.
Are sessions recorded?
Sessions are recorded for quality and training purposes and to be provided as learning resources for students. They are stored securely and are not shared with third parties. Session recordings can be provided upon request.
How can I contact support?
You can contact our customer support team via char on our website, through your parent dashboard, at support@pathwaylearningonline.com, or by phone at +1 (480) 621 - 2331.
Common Questions from Parents
What subjects can my child get help with?
We offer tutoring in a range of subjects––including mathematics, science, phonics, reading comprehension, spelling, essay writing, humanities, civics, communications, executive functioning skills, and money mastery. Whether your child needs to build foundational skills or tackle new challenges, we meet them where they are and help them move forward with clarity and confidence.
Who are your tutors, and how are they qualified?
Each of our tutors brings formal training, subject expertise, and a passion for helping students succeed. We carefully select educators who align with our values: empathy, excellence, creativity, and integrity. You can trust that your child is learning from someone who truly cares.
What if it's not the right fit, can I get a refund?
Absolutely. We offer a 30-day money-back guarantee on all payment plans. If you're not satisfied within the first month, you may request a full refund. We want you to feel confident in your decision to partner with us.
Can I switch tutors if it's not the right fit?
Yes. We want your child to feel supported and comfortable because the right tutor makes all the difference. If it's not the best match, we'll work with you to find someone who better suits your child's learning needs and personality.
What does a typical tutoring session look like?
Each session is goal-oriented and personalized. They begin with a warm-up to activate prior knowledge, followed by direct instruction and guided practice. Then, your child engages in independent practice to apply what they've learned. Sessions close with a quick review and reflection, so your child leaves feeling confident, clear, and ready to keep growing.
How can I pay?
We accept payments from all major debit and credit cards.
How does payment work?
After completing enrollment, your first payment is processed immediately. After that, your monthly payments will automatically be charged to the card on file on the same date each month. So, if your first payment goes through on the 10th, your future payments will also be processed on the 10th of each month.
How do I schedule my child's tutoring?
After payment is received and processed, you can log in to your parent portal to schedule your child's tutoring session, selecting an available date and time and slot on your calendar.
Can sessions be canceled or rescheduled?
If you need to cancel a scheduled tutoring session, please provide at least 24 hours' notice to avoid being charged for the session. Cancellations made less than 24 hours before the scheduled session will result in a cancellation fee equivalent to the cost of the session. Session credits for canceled sessions without a minimum of 24 hours' notice will be issued at the discretion of Pathway Learning Academy. Sessions canceled with 24 hours' notice or more may be credited and rescheduled for a future date within a 30-day period.
What happens if my child misses a session?
If your child misses a session without prior cancellation, it will be considered missed, and that session credit will be considered used. However, we may apply a session credit at our discretion in extenuating circumstances.
What if my child has technical issues during a session?
If your child experiences technical issues during a session, please contact our support team immediately via chat on our website or at support@pathwaylearningonline.com. We will work to resolve the issue or reschedule the session if necessary.
What equipment does my child need for online tutoring?
Your child will need a computer or tablet with a reliable internet connection, a webcam, and a microphone.
Are sessions recorded?
Sessions are recorded for quality and training purposes and to be provided as learning resources for students. They are stored securely and are not shared with third parties. Session recordings can be provided upon request.
How can I contact support?
You can contact our customer support team via char on our website, through your parent dashboard, at support@pathwaylearningonline.com, or by phone at +1 (480) 621 - 2331.
© Copyrights by Pathway Learning Academy. All Rights Reserved.