Private Online Tutoring

Pathway Learning Academy

Terms and Conditions

Updated 23 February 2025

1. Acceptance of Terms

1.1 Agreement to Terms

By enrolling in and using the services provided by Pathway Learning Academy ("we," "us," "our"), you ("you," "your," "client," or "parent/guardian") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our services.

1.2 Modification of Terms

Pathway Learning Academy reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website or through other communication channels. You must review these Terms periodically to stay informed of any updates. Continued use of our services after any such changes constitutes your acceptance of the new Terms.

1.3 Eligibility

To enroll yourself or a child in our services, you must be at least 18 years old or, if under 18, have the consent of a parent or legal guardian. By enrolling a child in our tutoring services, you represent and warrant that you are the child's parent or legal guardian and have the legal authority to enter into this agreement.

1.4 Account Registration

To access certain services, you must register with Pathway Learning Academy. You agree to provide accurate, current, and complete information during the registration process and to update this information as needed to ensure it remains accurate, current, and complete. You are responsible for safeguarding your account information and are entirely responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breaches.

1.5 Consent to Electronic Communications

By enrolling in our services, you consent to receive electronic communications from Pathway Learning Academy, including, but not limited to, notifications, invoices, receipts, updates to these Terms, and other information relevant to your use of our services. Electronic communications may be sent via email or through our website. You agree that all electronic communications we provide satisfy any legal requirement that such communications be in writing.

2. Services Provided

2.1 Tutoring Sessions

Our tutoring sessions are tailored to meet each student's unique needs. These one-on-one sessions provide personalized instruction and support in specific subjects, helping students enhance their understanding and performance. In certain instances, tutors create customized lesson plans based on the student's academic goals and learning style.

2.2 Online Tutoring

Our online tutoring services offer flexible and convenient access to high-quality instruction from the comfort of your home. Our tutors deliver engaging and interactive one-on-one lessons using our advanced virtual learning platform.

2.3 Specialized Subject Tutoring

We offer specialized tutoring across a wide range of subjects, including, but not limited to, mathematics, science, English, history, and foreign languages. Our tutors are highly qualified and experienced in their respective fields, providing expert guidance and support to help students excel.

2.4 Test Preparation

Our test preparation services are designed to help students prepare for standardized tests such as the HSPT, SAT, ACT, GRE, and other exams. Tutors offer comprehensive instruction on test content, strategies, and practice tests to boost students' confidence and performance.

2.5 Homework Help

Homework help sessions are available to assist students in completing their assignments accurately and on time. Tutors provide guidance, answer questions, and help students develop effective study habits and problem-solving skills.

2.6 Academic Coaching

Our academic coaching services focus on helping students develop essential skills for academic success, including time management, organization, goal-setting, and study strategies. Tutors work closely with students to identify their strengths and areas for improvement, creating personalized action plans to support their growth.

2.7 Differentiated Needs Tutoring

We provide specialized tutoring services for students with diverse needs, including those with learning challenges. Our tutors are trained to use effective strategies and accommodations tailored to each student's unique learning needs, ensuring they receive the appropriate guidance and support.

2.8 Technical Issues & Service Interruptions

If a tutoring session is interrupted due to technical issues on our end, we will reschedule the session at no additional charge. If the issue is on the student's end, rescheduling will be at the discretion of Pathway Learning Academy LLC. We recommend ensuring a stable internet connection and using updated software to minimize disruptions.

2.9 Tutor Substitutions & Availability

While we strive to maintain consistent tutor assignments, we reserve the right to substitute tutors as needed. If a long-term change is required, we will notify parents in advance. In the event of tutor unavailability, we will offer rescheduling options or assign a qualified substitute.

3.0 Session Conduct & Expectations

Students are expected to come prepared and engage actively in their tutoring sessions. Disruptive behavior or failure to follow session guidelines may result in a warning. Continued issues may lead to suspension or termination of tutoring services.

3.1 Session Recording & Access

By enrolling in our tutoring services, you grant Pathway Learning Academy LLC permission to record all tutoring sessions involving your child. These recordings serve as an educational resource and quality assurance measure. Parents will have access to these recordings upon request. Session recordings remain confidential and are only shared with parents or legal guardians unless otherwise required by law.

3. Payment Terms

3.1 Fees and Billing

Tuition fees are outlined in the enrollment agreement and are subject to change with prior written notice. Fees vary depending on the type and duration of the tutoring session.

3.2 Discounts and Coupons

Please note that any Standard or Premium plan coupons are only applicable to quarterly payment plans. These coupons cannot be applied to the Basic plan, pay-as-you-go sessions, monthly payment plans, or any other payment options.

3.3 Payment Methods

We accept payments via credit/debit card and bank transfer. Payment is required in advance for all scheduled tutoring sessions.

3.4 Payment Schedule

After completing the sign-up process, subsequent payments will be automatically processed from the credit/debit card on file once all tutoring credits have been used.

3.5 Late Payments

A late fee of $5 per week will be applied to accounts that are past due by more than 7 days. If you are facing payment issues, please reach out to us to avoid late fees and service interruptions. Continued non-payment may result in the suspension of tutoring services until the account is brought up to date.

4. Automatic Payment Policy

4.1 Enrollment in Automatic Payment

By providing your payment information and enrolling in our tutoring services, you authorize Pathway Learning Academy to automatically charge your credit/debit card for recurring tutoring sessions.

4.2 Updating Payment Information

It is your responsibility to ensure that your payment information is accurate and up to date. You can update your payment details by logging into your dashboard, or by contacting our billing department.

4.3 Declined Payments

If an automatic payment is declined, you will be notified immediately. Please provide an alternative payment method within 7 days to avoid late fees and disruption of tutoring services.

5. Termination of Services and Refund Policy

5.1 Termination of Services

Service termination requests must be submitted at least two weeks before your next billing date to avoid full charges for the following month. Upon termination, a final charge equivalent to two weeks of tutoring sessions will apply. To terminate services, please contact us at support@pathwaylearningonline.com.

5.2 Refunds

We offer an initial 30-day money-back guarantee on all of our payment plans.
Refund requests must be submitted within 30 days of the date of your initial purchase.
To be eligible for a refund, you must contact our support team at support@pathwaylearningonline.com within 30 days of your initial purchase and provide your purchase details, including the date of purchase and the reason for the refund request.
Refunds are not available for used tutoring session credits past our initial 30-day money-back guarantee.
Refunds are not available for unused tutoring session credits past our initial 30-day money-back guarantee.
Fees for custom curriculum development or special requests that have been fulfilled will not be refunded.

5.3 Processing Time

Refund Processing: Once your refund request is received and approved, please allow up to 7-10 business days for the refund to be processed and reflected in your account.

5.4 Exceptions

Exceptional Circumstances: Refund requests due to exceptional circumstances (e.g., medical emergencies) will be considered case-by-case. Please get in touch with our support team to discuss any such situations.

6. Changes to Terms

Pathway Learning Academy reserves the right to modify these Terms of Service at any time. We will notify you of any significant changes via email or our website. Your continued use of our services after such modifications constitutes your acceptance of the revised terms.

7. Contact Information

For any questions or concerns regarding these Terms of Service, contact us at +1 (480) 621-2331.
contact@pathwaylearningonline.com
www.pathwaylearningonline.com

By using the services of Pathway Learning Academy, you agree to abide by these terms. Thank you for choosing Pathway Learning Academy to support your child's educational journey.